Refund & Cancellation Policy

Last updated 2026-09-17

We want you to feel safe paying us. In short: we do not offer voluntary refunds for a change of mind, your own cancellation, non-use, unused access or an expired pass. We do refund where the law requires it, and where we failed to deliver, delivered a deficient service, or a payment error occurred.

Effective 2026-09-17. This policy applies to purchases made on or after that date. Purchases made earlier keep the refund rights and promises that applied at the time of purchase. Nothing here removes refunds, reversals or remedies you are entitled to under applicable law.

1. Live sessions with Dr. Sodhi (Book)

No cancellation, no rescheduling: all bookings are final — online sessions and in-person sessions at the Private Counseling Centres. Clients cannot cancel or move a confirmed booking.
Today and tomorrow: the next 2 days (online and Lucknow centres) are booked only on WhatsApp (+91 92353 44444), not on the website.
No-show or your own cancellation: no refund — Dr. Sodhi's time is reserved for you the moment you pay.
Cancelled by us (clinician unavailability, technical failure): full refund or a new time at your choice.

2. Elite Pass

Access begins immediately on payment. There is no voluntary refund for change of mind, non-use, partial use or expiry of the pass period.
Passes cover digital features only. Live 1:1 sessions with Dr. Sodhi are not part of a pass — they are booked and paid separately and follow section 1.
If the pass fails to unlock a digital feature you paid for and we cannot fix it, we refund the purchase.

3. Personal AI passes (standalone)

A standalone Personal AI pass is a separate purchase from the Elite Pass and is covered by this section, not by section 2.
Access begins immediately on payment. There is no voluntary refund for change of mind, non-use, unused access or expiry of the pass period.
If the pass fails to give you the access you paid for and we cannot fix it, we refund the purchase.

4. Premium reports & screener PDFs

Digital delivery. Once the report is generated and downloadable, there is no voluntary refund.
If generation fails and cannot be recovered within 24 hours, we refund the purchase.

5. Courses & programs

Access begins on enrolment. There is no voluntary refund for change of mind, non-use or partial completion.
If the course content is not delivered or is materially deficient and we cannot fix it, we refund the purchase.

6. Tips (Chai for Dr. Sodhi)

Tips are voluntary and non-refundable, except where the payment was clearly a payment error (duplicate charge, wrong amount) — raise a ticket within 7 days and we will refund it.

7. How refunds are issued

All refunds are processed through Razorpay to the original payment source.
Typical settlement: 5–7 working days; bank/UPI turnaround may add 1–3 days.
We do not charge a refund-processing fee. Razorpay's own fee, where applicable, is absorbed by us.

8. How to request

Open a ticket at /account → Support with your payment ID and a short reason, or message Dr. Sodhi's team on WhatsApp +91 92353 44444. We respond within 2 working days.

Primary support: Refund and payment disputes are resolved fastest through a support ticket at /account → Support.

Official email (administrative only):

This address is for administrative, legal, press and partnership correspondence only — it is not a clinical or emergency channel. Unsolicited marketing, spam or junk mail sent to it will be reported directly to the Cyber Crime Police Cell.

9. Chargebacks

Please contact us first — we resolve almost every issue in-house within a week. Filing a chargeback without contacting us delays resolution and may lead to your account being suspended pending investigation.

See also: Terms of Service · Privacy Policy.