Refund & Cancellation Policy

1. Live sessions with Dr. Sodhi (Book)

• Cancel or reschedule > 24 hours before the slot: full refund, or free reschedule.
• Cancel or reschedule within 24 hours: one free reschedule allowed; no cash refund.
• No-show: no refund.
• Cancelled by us (clinician unavailability, technical failure): full refund or free reschedule at your choice.

2. Elite Pass

• Refundable within 24 hours of purchase provided no premium report has been generated and no session has been booked using the pass.
• After the pass is consumed (report generated / session booked), it is non-refundable.
• If the pass is defective (fails to unlock a feature you paid for), we issue a full refund.

3. Premium reports & screener PDFs

• Digital delivery. Once the report is generated and downloadable, it is non-refundable.
• If generation fails and cannot be recovered within 24 hours, we issue a full refund automatically.

4. Courses & programs

• Refundable within 7 days of enrolment if fewer than 3 lessons have been consumed.
• After 7 days or 3 lessons, no refund; you retain access for the term of your enrolment.

5. Tips (Chai for Dr. Sodhi)

Tips are voluntary and non-refundable, unless the payment was clearly accidental (duplicate charge, wrong amount) — write to us within 7 days and we will refund.

6. How refunds are issued

• All refunds are processed through Razorpay to the original payment source.
• Typical settlement: 5–7 working days; bank/UPI turnaround may add 1–3 days.
• We do not charge a refund-processing fee. Razorpay's own fee, where applicable, is absorbed by us.

7. How to request

Open a ticket at /account → Support with your payment ID and a short reason. You can also email refunds@checkmentalhealth.in. We respond within 2 working days.

8. Chargebacks

Please contact us first — we resolve almost every issue in-house within a week. Filing a chargeback without contacting us delays resolution and may lead to your account being suspended pending investigation.